At Stepwise Sales Store, we’re committed to bringing you island-inspired footwear and apparel with the smoothest shopping experience possible. Below you’ll find all the details about our shipping options and hassle-free returns process.

Shipping Information

Order Processing Time

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

1. Standard Shipping – $12.95

  • Carrier: DHL or FedEx
  • Delivery time: 10-15 business days after shipping
  • Includes tracking and insurance
  • Recommended for faster delivery

2. Free Shipping

  • Available on orders over $50
  • Carrier: EMS
  • Delivery time: 15-25 business days after shipping
  • Includes basic tracking

Note: We currently ship worldwide except to certain Asian countries and remote areas. During peak seasons, delivery times may be slightly longer.

Easy Returns & Exchanges

We want you to love your Stepwise products as much as we do. If you’re not completely satisfied, you may return or exchange most items within 15 days of receiving your order.

Return Eligibility

To qualify for a return or exchange:

  • Items must be unused and in original condition
  • All original tags must be attached
  • Products must be in their original packaging
  • Footwear must show no signs of wear

Non-Returnable Items

For hygiene reasons, we cannot accept returns on:

  • Sandals showing any signs of wear
  • Slip-on shoes showing any signs of wear

All other products in our collections (Apparel & Accessories, Big Kids, Dress-casual, Kids, Little Kids, Mens, Sneakers, Wally, Wendy, and Women) are eligible when conditions are met.

How to Return an Item

Follow these simple steps for a smooth return process:

  1. Contact Us
    Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval
    We’ll respond within 2 business days with return instructions and an RMA (Return Merchandise Authorization) number.
  3. Package Your Return
    Securely pack the item(s) in the original packaging with all tags attached. Include the RMA number clearly on the outside of the package.
  4. Ship Your Return
    Send the package to our return center at:
    Stepwise Returns Center
    70 East Terrace
    South Burlington, VT 05403
    United States

    We recommend using a trackable shipping service as you’re responsible for return shipping costs.

Return Email Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Stepwise Customer Service,

I would like to request a [return/exchange] for my recent order (#[Your Order Number]). Below are the details:

  • Item Name:
  • Size/Color:
  • Reason for Return/Exchange:
  • Preferred Resolution: (Refund/Exchange for [specific item if exchanging])

Please let me know the next steps.

Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Date]

Refund Process

Once we receive and inspect your return:

  • Refunds will be processed within 5-7 business days of receiving your return
  • Your refund will be credited to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Shipping fees are non-refundable unless the return is due to our error
  • For exchanges, we’ll ship your new item once we process your return

Note: Depending on your financial institution, it may take additional time for the refund to appear on your statement.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Contact us immediately at [email protected]
  • Include photos of the damage or defect
  • We’ll arrange for a replacement or refund and cover all associated shipping costs

International Returns

For our valued customers outside the United States:

  • You’re responsible for any customs fees, duties, or taxes associated with your return
  • We recommend declaring the package as “Returned Goods” to potentially reduce fees
  • Refunds will be issued in USD and may be subject to exchange rate fluctuations

Need Help?

Our friendly customer service team is always happy to assist you with any questions about shipping or returns. Contact us at [email protected] and we’ll get back to you promptly.

Thank you for choosing Stepwise Sales Store for your island-inspired footwear and apparel needs!