FAQ

We specialize in comfortable, island-inspired footwear for the whole family. Our collection includes:

• Sandals (including premium OluKai sandals)
• Sneakers
• Slip-on shoes
• Casual and dress-casual footwear

We carry sizes for men, women, and children (little kids and big kids), with special collections like Wally and Wendy.

Our products blend comfort and style with an island-inspired aesthetic. We carefully select each item in our collection to ensure premium quality that supports your family’s adventures while keeping you looking great.

Currently, we offer standard sizing options. Please refer to our detailed size charts for each product. If you have specific fit concerns, our customer service team can help recommend styles that might work best for your needs.

During checkout, you’ll have the option to create an account by providing your email address and creating a password. This will allow you to track orders, save your preferences, and enjoy faster checkout in the future.

Click on “Forgot Password” on the login page and enter your email address. We’ll send you instructions to reset your password securely.

We process orders quickly to get your footwear to you as soon as possible. If you need to modify or cancel your order, please contact us immediately at [email protected] with your order number. We’ll do our best to accommodate your request if your order hasn’t yet entered the shipping process.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect your payment information. We don’t store your full credit card details on our servers.

Payment declines can happen for various reasons, including insufficient funds, incorrect card information, or your bank’s security measures. Please verify your information and try again, or contact your bank if the issue persists. You’re also welcome to try a different payment method.

We offer two shipping methods:

1. Standard Shipping ($12.95): Via DHL or FedEx, delivering in 10-15 business days after dispatch with tracking.
2. Free Shipping: For orders over $50 via EMS, delivering in 15-25 business days after dispatch.

For standard shipping orders, you’ll receive a tracking number via email once your order ships. You can use this to track your package on the carrier’s website. Free shipping via EMS doesn’t include tracking.

We ship globally, with the exception of some Asian countries and remote regions. If you’re unsure whether we ship to your location, please contact us before placing your order.

While we take great care in packaging, occasionally issues occur. For damaged items, please contact us within 48 hours of delivery at [email protected] with photos of the damage. For lost packages, please allow the full estimated delivery time before contacting us.

We offer hassle-free returns within 15 days of delivery. Items must be unworn, in original condition with all tags attached. Please contact us to initiate a return and receive instructions.

1. Email [email protected] with your order number and reason for return
2. We’ll provide return instructions and a return authorization number
3. Package the item securely with the original packaging
4. Ship the return to our address in South Burlington, US

Note: Return shipping costs are the customer’s responsibility unless the item is defective or incorrect.

Once we receive your return, please allow 5-7 business days for processing. Refunds will be issued to your original payment method. The time it takes for the refund to appear in your account depends on your financial institution.

Currently, we don’t offer direct exchanges. For a different size or style, please return the original item (following our return process) and place a new order. This ensures you get your desired item as quickly as possible.

Our friendly team is available via email at [email protected]. We typically respond within 24-48 hours. For fastest service, please include your order number in your inquiry.

Our customer service team monitors emails Monday through Friday, 9am-5pm EST. We’ll respond to weekend inquiries the next business day.

Our headquarters is located at:
70 East Terrace, South Burlington, US 05403
Though we’re based in Vermont, our island-inspired footwear ships worldwide!